Refund Policy

At Adee Hygene, we are committed to ensuring customer satisfaction with our high-quality hygiene products. This Refund Policy outlines the terms and conditions under which refunds, replacements, or credits may be provided for products purchased through our website, [www.adeehygene.com](http://www.adeehygene.com).

1. Refund Eligibility

A refund will be issued only under the following conditions:
– The product received is defective or damaged.
– The product is incorrect (e.g., wrong size, type, or quantity).
– The product is missing from your order.

Note: To qualify for a refund, you must notify us within 7 days of receiving the product.

2. Non-Refundable Items

Refunds will not be provided for the following:
– Products that have been used, opened, or tampered with.
– Products purchased under promotional or clearance sales.
– Any issue reported after the 7-day notification period.

3. Process for Requesting a Refund

If you are eligible for a refund, please follow these steps:
1. Contact our customer support team at info@adeehygene.com or +91-7075958099 with your order details, invoice, and images of the defective or damaged product (if applicable).
2. Our team will review your request and, if approved, guide you on the next steps.
3. Approved refunds will be processed within 7-10 business days.

4. Replacement Policy

Instead of a refund, customers may opt for a replacement of the same product under the following conditions:
– The product is defective, damaged, or incorrect.
– The replacement request is made within the 7-day notification period.

Note: Replacement requests are subject to product availability.

5. Refund Mode

Refunds will be processed via the original payment method used during the purchase. In cases where the original payment method is unavailable, store credits may be offered.

6. Return Shipping

– If a product needs to be returned, the cost of return shipping will be borne by Adee Hygene in cases of defective, damaged, or incorrect products.
– For other cases, the customer will be responsible for return shipping charges.

7. Changes to the Refund Policy

Adee Hygene reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

8. Contact Us

For any questions or concerns regarding this Refund Policy, please reach out to us:

Adee Hygene Industries
Address: 12-2-99, Srinagar Colony, Rampally, Medchal District, Hyderabad, Telangana – 501301
Email: info@adeehygene.com
Phone: +91-7075958099